We were surprised to walk into a beautifully decorated (classy doggy décor) reception area. The area did not smell like dogs. The receptionist remembered all that we had talked about on the phone the previous week. When we met the groomer, she was knowledgeable about the cut out dogs needed. We have one wired haired dog and he needs a special type of combing (which I wasn’t aware of from any other groomer who has taken care of him). She told us it would take several groomings to get him back to his original coat. We are were thrilled to know this can be done.