Terms & Conditions
Effective date: September 24, 2026
These Terms & Conditions (“Terms”) apply to every appointment, visit and service at Designer Paws Salon, operated by Designer Paws LLC (“Designer Paws Salon”, “we”, “us”, “our”), at our Upper Arlington salon (2824 Fishinger Road, Columbus, OH 43221) and our Westerville salon (5991 Maxtown Road, Westerville, OH 43082), and to our text message program. Our Salon Policies and Privacy Policy are part of these Terms. If they conflict with these Terms, these Terms control.
1. Text Message (SMS) Program Terms
Program. “Designer Paws Salon Appointment & Service Texts” (the “Program”) is operated by Designer Paws LLC for customers of our Upper Arlington and Westerville salons.
Joining. You join only by giving us your express consent: by checking the unchecked box on our online appointment request forms that reads “Yes, Designer Paws Salon may text me appointment reminders and service notifications at this number.” Giving us your phone number does not, by itself, sign you up. Consent is not a condition of purchase: you can book and receive every service without joining. If you text us first, we will reply to you.
What we send. Messages about your appointments, your pet’s visits and your account with us, including:
- booking confirmations and appointment reminders;
- reschedules, cancellations, and openings for an appointment you asked us to find;
- schedule changes that affect your appointment, such as groomer availability or weather and emergency closures;
- check-in, running-late and ready-for-pickup notices, including photos or updates about that visit;
- notices during a visit (for example matting, fleas or behavior we need to tell you about) and requests for your approval of an added charge;
- vaccination-record notices (records missing, expiring, or needed before your next visit);
- receipts, balances and other account notices; and
- replies to messages you send us.
We do not send marketing or promotional messages through this Program.
Frequency. Message frequency varies. Most customers receive roughly 2–4 messages per appointment, plus replies to messages you send us and occasional account or vaccination-record notices.
Cost. Message and data rates may apply. We do not charge for Program messages.
Opting out. Reply STOP to any message to opt out. We will send one message confirming you have opted out, and after that no further Program texts to that number. We also honor CANCEL, END, QUIT, UNSUBSCRIBE and STOPALL, other clear requests to stop, and requests made by phone or email. Opting out does not cancel your appointments; we will contact you by phone or email instead. To rejoin, reply START or check the consent box again.
Help. Reply HELP, or contact us: Upper Arlington (614) 948-7800, Westerville (614) 859-1576, info@designerpawssalon.com, Tuesday–Saturday 9:00 AM–6:00 PM.
Your number. You confirm that you are 18 or older and the subscriber or authorized user of the mobile number you give us. If you change or give up that number, tell us or reply STOP from it.
Delivery. Carriers are not liable for delayed or undelivered messages. The Program works with major U.S. carriers, but delivery is not guaranteed. Texts are a courtesy: your appointment times and the fees in our Salon Policies apply whether or not a message arrives. Do not use texts for emergencies; call us.
Privacy. See our Privacy Policy at https://designerpawssalon.com/privacy-policy/. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Changes. We may change or end the Program and will post updated terms here. We will not use this consent to send promotional texts; if we ever offer them, we will ask for your separate consent.
2. Accepting these Terms
You accept these Terms when you sign our online appointment request form or our in-salon check-in form, or when you leave your pet in our care. Whoever books or drops off a pet confirms they are 18 or older and are the pet’s owner or are authorized by the owner to accept these Terms on the owner’s behalf.
3. Telling us about your pet
Before each groom you will tell us about any biting or aggression history, medical conditions, medications (including calming aids), recent surgery, seizures, heart problems, skin conditions, parasites, or anything else that could affect your pet’s safety or ours. If you leave out something that matters, you are responsible for the costs that result.
4. Grooming involves risk
Grooming involves sharp tools, water, dryers and gentle restraint. Even with careful, experienced staff it can cause minor nicks, clipper irritation, quicked nails and stress reactions, and it can reveal or aggravate existing conditions. Senior, unwell, anxious and wiggly pets are at higher risk. You accept these inherent risks.
5. Release
TO THE FULLEST EXTENT OHIO LAW ALLOWS, YOU RELEASE DESIGNER PAWS LLC AND ITS OWNERS AND STAFF FROM CLAIMS ARISING FROM THE INHERENT RISKS DESCRIBED IN SECTION 4, ANY PRE-EXISTING CONDITION (KNOWN OR UNKNOWN), MATTING OR MAT REMOVAL, YOUR PET’S AGE, HEALTH OR BEHAVIOR, OR INFORMATION YOU DID NOT GIVE US, INCLUDING WHERE OUR ORDINARY NEGLIGENCE CONTRIBUTED. THIS RELEASE DOES NOT APPLY TO WILLFUL, WANTON OR RECKLESS CONDUCT.
6. Matting and shave-downs
We decide what is humane for your pet. We may brush out mats (charged as listed in our Salon Policies) or shave as short as needed to get beneath them, even if you asked for a different style. Removing mats can reveal or cause skin irritation, small cuts, ear hematomas, itching and sunburn risk. We will not repeatedly demat the same pet, and we may require a shave-down or a shorter rebooking interval.
7. Senior, medical and special-needs pets
Senior pets and pets with medical conditions are groomed for comfort rather than style, and at the owner’s risk. We may shorten, split or stop a groom, or require clearance from your veterinarian before we continue.
8. Aggressive pets and bites
We may use muzzles and other safe restraints, and we may stop a groom at any point. You pay for work completed plus the handling fee in our Salon Policies. If your pet bites or injures our staff or another animal because of aggression you did not tell us about, you will reimburse the related medical bills, lost wages and equipment damage, and any claims by others injured by your pet.
9. No sedation
We never sedate pets. Tell us about any calming medication your pet has had; we may decline to groom a medicated pet.
10. Our right to refuse or stop service
We may refuse, stop or change any service at any time for your pet’s safety, our staff’s safety, or any other lawful reason. You pay for work completed. We may decline future bookings, including for abusive conduct toward our staff.
11. Emergency veterinary care
If we believe your pet needs urgent veterinary care, you authorize us to take your pet to the nearest available veterinarian and to approve the treatment that veterinarian considers necessary. We will try to reach you first, but we will not wait if your pet’s welfare cannot. You pay the veterinary and transport costs, except that if our negligence caused the need for care, we will pay the reasonable cost of the initial treatment.
12. Prices, added charges and payment
Prices quoted before your visit are estimates until we see your pet; final prices depend on coat condition, size, behavior and the services needed. The added charges listed in our Salon Policies (such as flea treatment, dematting and extra handling) apply when those services are needed. If you ask, we will give you an estimate before we start. Before adding a charge that is not listed in our Salon Policies, we will call or text you for approval, unless waiting would put your pet’s health or safety at risk. Payment is due at pickup. If you have a card on file with us, you authorize us to charge it for the fees described in these Terms and our Salon Policies.
13. Cancellations, late arrivals and late pickup
Cancellation, no-show, late-arrival and late-pickup fees are listed in our Salon Policies. They are a reasonable estimate of the cost of a reserved appointment we cannot refill, not a penalty. They apply whether or not you received a reminder.
Late-pickup fees stop at $60. If your pet has not been picked up within one hour after closing and we cannot reach you, we may keep your pet overnight at a boarding facility or veterinarian of our choice, at your cost. If we still cannot reach you within 72 hours, we will send written notice by hand delivery or certified mail, and by text or email, stating the amount owed and a pickup date at least 10 days later. If your pet is not collected by that date, we may surrender your pet to a county shelter or licensed rescue, and you still owe the charges. Abandoning an animal is a crime in Ohio (Ohio Revised Code 959.01).
14. Photos and video
You give us a perpetual, royalty-free license to photograph and video your pet and use those images in our marketing and social media without compensation. We will not publish your name, and we will not show you without your consent. You can opt out at any time by telling us in writing.
15. Style concerns and time limit for claims
If you are not happy with a style, tell us within 72 hours and we will fix it at no charge. Any legal claim about our services must be brought within one year after the visit it concerns. The 72-hour window applies only to style fixes, not to injury claims.
16. Limitation of liability
OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR EMOTIONAL DISTRESS, LOSS OF COMPANIONSHIP, OR CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES. THIS LIMIT DOES NOT APPLY TO WILLFUL, WANTON OR RECKLESS CONDUCT.
17. Indemnity
You will reimburse our losses and reasonable legal fees arising from your breach of these Terms, false or incomplete information you gave us, or claims by others caused by your pet.
18. Governing law and where disputes are heard
Ohio law governs these Terms. Disputes will be heard in the small claims, municipal or common pleas court for the county of the salon that served you: Franklin County for Upper Arlington, Delaware County for Westerville. Before filing a claim, give us written notice and 30 days to resolve it.
19. Changes to these Terms
We may update these Terms by posting a new version on this page. Changes apply to appointments booked after the new version is posted.
20. General
If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part will be enforced to the greatest extent allowed. Our failure to enforce a term is not a waiver of it. Electronic signatures and records have the same effect as paper ones. Nothing in these Terms reduces the safety commitments described on our Safety page.
21. Contact us
Designer Paws LLC — info@designerpawssalon.com — Upper Arlington (614) 948-7800 — Westerville (614) 859-1576.